Refund policy

Last Updated: September 11, 2026

At Coat & Canter, we want you to love everything you purchase from us. If something isn’t quite right, we’re happy to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

Unused and unworn
Unwashed and free from any marks, hair, dirt, or damage
In their original packaging
Returned with all original tags attached

We cannot accept returns on items that have been worn, washed, soiled, damaged, altered, or otherwise used.

Please contact us before sending anything back. We will provide you with the return instructions and return address.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Final Sale or Clearance items
Customized or personalized products
Made-to-order products
Items that have been worn, washed, soiled, or damaged after delivery
Gift cards

3. Return Shipping

Unless an item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping service, as Coat & Canter is not responsible for returns that are lost or damaged while being shipped back to us.

Once your return arrives and has been inspected, we will process your refund.

4. Refunds

Approved refunds will be issued to the original method of payment.

Please allow up to 3–5 business days after we receive your return for us to inspect and process it. Your bank or credit card provider may require additional time for the refund to appear on your statement.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or a defective item.

5. Exchanges

If you need a different size, please contact us within 30 days of delivery.

Where possible, we are happy to help arrange a size exchange for the same item. If the requested size is unavailable, we can arrange a refund or help you find another suitable option.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Just send us a photo of the item and the issue, and we'll take care of you.

Please do not send a defective or damaged item back before contacting us. We may be able to resolve the issue without requiring you to return it.

7. Six Month Product Warranty

At Coat & Canter, we stand behind the products we sell.

Most products are covered by our 6-month warranty against manufacturing defects from the date of delivery.

If you believe your item has developed a manufacturing defect within this period, just send us a photo and a brief description of the issue. We'll review it and work with you on the best solution, which may include a replacement, repair, or refund.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper care, or damage caused after purchase.