Shipping policy

Last Updated: September 11, 2026

1. Where We Ship From & To

Coat & Canter is a Canadian company based in Ontario. To bring you the best selection of equestrian products, orders are fulfilled from our distribution partner's warehouse in the United States and shipped directly to you.

We currently ship to addresses in Canada and the continental United States. We do not ship to other international destinations at this time.

2. Processing Times

Orders are typically processed and dispatched within 1–2 business days.
Orders placed on weekends or public holidays begin processing on the next business day.
During peak periods (holiday season, major sales), processing may take an additional 1–2 business days.

You will receive a confirmation email with tracking information as soon as your order ships.

3. Shipping Rates

All shipping rates are displayed in Canadian dollars (CAD) at checkout.
Real-time carrier rates and estimated delivery dates for available shipping methods are calculated and displayed at online checkout based on your address.
Free standard shipping on all Canadian orders (excludes oversized, overweight, or select freight items).

4. Delivery Estimates

Because orders ship from the United States, please allow for cross-border transit time:

Canada (standard shipping): typically 3-5 business days after dispatch, depending on your location and customs clearance.
Continental USA (standard shipping): typically 3–5 business days after dispatch.

Delivery estimates shown at checkout are estimates only and are not guaranteed. Rural and remote addresses may require additional transit time.

5. Customs, Duties & Taxes (Canadian Orders)

Applicable Canadian sales taxes (GST/HST/PST/QST) are calculated and collected at checkout based on your shipping address.

Because your order ships from the United States, it will pass through Canadian customs. We work with our fulfillment and carrier partners to make cross-border delivery as smooth as possible. All orders come with duty paid.

6. Order Tracking

Once your order ships, you will receive an email with a tracking number. Tracking updates may take 24–48 hours to appear after dispatch. If your tracking has not updated for more than 5 business days, please contact us and we will investigate with the carrier.

7. Lost, Delayed or Damaged Shipments

If your order arrives damaged, or does not arrive within a reasonable time after the estimated delivery date, please contact us at hello@coatandcanter.com with your order number. We will work with you and the carrier to trace, replace, or resolve the shipment.

Please inspect your order upon delivery and report any damage or missing items within 7 days of receipt so we can assist you promptly.

8. Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss for products passes to you upon transfer to the carrier at the fulfillment facility. Coat & Canter is not liable for carrier delivery delays caused by weather, natural disasters, customs processing, power outages, or transit disruptions beyond our control — but if something goes wrong with your delivery, we will always do our best to help make it right.

9. Incorrect Addresses & Refused Shipments

Please double-check your shipping address at checkout. We are unable to reroute packages once they have shipped. Orders returned to the fulfillment center due to an incorrect or incomplete address, or refused delivery, may be subject to return shipping costs and, for cross-border orders, any applicable customs or return-handling fees before a refund or reshipment is issued.